Patient Service Representative Lead Medical

Thundermist Health Center•West Warwick, RI

1d•Onsite

About The Position

The Lead Patient Service Representative is the first point of contact for patients and families at Thundermist Health Center. The role supports a medical practice by scheduling appointments, registering patients, answering phones, collecting payments, and helping ensure visitors feel welcomed and supported. The position contributes to patient-centered care, health equity, and service to diverse, underserved communities. This is a full-time position at the West Warwick location. The employee works rotating shifts within clinical operating hours of 8:00 a.m. to 8:00 p.m. Monday through Friday and 8:00 a.m. to 5:00 p.m. Saturday and Sunday. The schedule includes evenings, weekends, and holidays. Occasional overtime may be required during vacation periods or staffing shortages. Work is entirely onsite in a medical office setting.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Accurate data-entry skills and ability to manage high volumes of work in a fast-paced environment.
Commitment to patient-centered care, health equity, and serving diverse, underserved communities.
Proficiency with computers, multi-line phone systems, and written message-taking.
Ability to work rotating shifts that include evenings, weekends, and holidays.
Ability to work occasional overtime during vacation periods or staffing shortages.

Nice To Haves

Experience with payment or billing collections.
Experience in ambulatory care medical office settings.
Knowledge of medical terminology.

Responsibilities

Register patients by accurately entering demographics, insurance information, and other required data into the system.
Schedule, confirm, cancel, and reschedule appointments based on provider availability and clinical appropriateness.
Verify insurance coverage and update records when information changes.
Collect co-payments and outstanding balances at each visit.
Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
Answer incoming calls promptly and route them appropriately.
Take complete, accurate messages and document them according to Thundermist procedures.
Contact patients with appointment reminders and follow-up communication.
Complete end-of-day closing reports and reconcile daily transactions.
Identify and report operational issues to appropriate staff for timely resolution.