Patient Service Representative Woonsocket

Thundermist Health•Woonsocket, RI

1d•Onsite

About The Position

The Patient Service Representative at Thundermist Health Center is the first point of contact for patients and families. The role supports patient care by welcoming visitors, registering patients, scheduling appointments, answering calls, collecting payments, and helping ensure patients feel supported. The position contributes to patient-centered care and health equity for the communities served. This is a full-time, onsite position at the Woonsocket location in a medical office setting. Clinical operations run from 8:00 a.m. to 8:00 p.m. Monday through Friday and from 8:00 a.m. to 5:00 p.m. Saturday and Sunday. Employees work rotating shifts within those hours, including evenings, weekends, and holidays. Occasional overtime may be required during vacation periods or staffing shortages.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Accurate data entry skills and the ability to manage high volumes in a fast-paced environment.
Commitment to patient-centered care, health equity, and serving diverse, underserved communities.

Nice To Haves

Experience with payment or billing collections.
Experience in ambulatory care medical office settings.
Knowledge of medical terminology.

Responsibilities

Register patients by entering demographic, insurance, and other required information into the system accurately.
Schedule, confirm, cancel, and reschedule appointments based on provider availability and clinical appropriateness.
Verify insurance coverage and update records when information changes.
Collect co-payments and outstanding balances at the time of each visit.
Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
Answer incoming calls promptly and route them appropriately.
Take complete, accurate messages and document them according to Thundermist procedures.
Conduct patient outreach for appointment reminders and follow-up communication.
Complete end-of-day closing reports and reconcile daily transactions.
Identify and report operational issues to appropriate staff for timely resolution.