Patient Service Representative Woonsocket

Thundermist Health Center•Woonsocket, RI

2d•Onsite

About The Position

The Patient Service Representative is the first point of contact for patients and families at Thundermist Health Center. The role supports the medical practice by welcoming visitors, scheduling appointments, registering patients, answering calls, collecting payments, and helping ensure patients feel supported. The position is based at the Woonsocket location and is performed entirely onsite. Shifts rotate within the clinic’s operating hours and include evenings, weekends, and holidays; occasional overtime may be required during vacation periods or staffing shortages.

Requirements

High school diploma or GED.
Excellent oral and written communication skills.
Accurate data-entry skills and ability to manage high volumes in a fast-paced environment.
Commitment to patient-centered care, health equity, and serving diverse, underserved communities.
Proficiency with computers, multi-line phone systems, and written message-taking.

Nice To Haves

Experience with payment or billing collections.
Experience in ambulatory care medical office settings.
Knowledge of medical terminology.

Responsibilities

Register patients by accurately entering demographic, insurance, and other required information into the system.
Schedule, confirm, cancel, and reschedule appointments based on provider availability and clinical appropriateness.
Verify insurance coverage and update patient records when information changes.
Collect co-payments and outstanding balances at the time of each visit.
Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage.
Answer incoming calls promptly and route them appropriately.
Take complete, accurate messages and document them according to Thundermist procedures.
Contact patients with appointment reminders and follow-up communication.
Complete end-of-day closing reports and reconcile daily transactions.
Identify and report operational issues to appropriate staff for resolution.