Patient Service Representative

ThedaCare • Berlin, CT

9d • Onsite

About The Position

The Patient Service Representative performs administrative duties that may include patient registration and scheduling. The role works closely with customers and interacts with providers, team members, and other departments to support daily operations and provide an exceptional customer experience. The position involves frequent phone communication with patients and staff; inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.

The position is located at ThedaCare Physicians - Berlin in Berlin, Wisconsin, and normally works in a climate-controlled office environment. Work includes frequent sitting with movement throughout the office, computer use, and repetitive keyboard activity. The role may involve occasional contact with aggressive or combative customers and exposure to blood-borne pathogens while performing job duties. Scheduled weekly hours are 20, with a scheduled FTE of 0.5; the shift is variable.

Requirements

• Must be at least 18 years of age.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 25 pounds without assistance.
• The job classification is exposed to blood-borne pathogens while performing job duties.

Nice To Haves

• High school diploma or GED preferred.

Responsibilities

• Interact and communicate with internal and external customers to enhance the customer experience.
• Collect and enter demographic, clinical, billing, and insurance information from customers or responsible parties.
• Schedule patients according to established policies and procedures.
• Proactively resolve scheduling access issues, including adjusting schedules to use time opened by cancellations and accommodate patient needs.
• File, retrieve, or deliver patient information or records using current technology.
• Facilitate the flow of patient forms, letters, and data according to department needs.
• Determine when to expedite, escalate, or redirect issues and situations to other resources or departments.
• Follow legal and ethical guidelines to protect the confidentiality of patient and proprietary ThedaCare information.

Benefits

• Continued opportunities for learning and development.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays, team member cost-sharing premiums, and daycare.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED