Patient Service Representative
About The Position
Center for Vein Restoration (CVR) is a physician-led vein center providing outpatient vascular treatments. Patient Service Representatives support patient-facing administrative operations at the Middletown and Glastonbury, Connecticut clinics. They greet and check patients in and out, maintain accurate and HIPAA-compliant records in NextGen/EHR, coordinate scheduling and authorizations, review financial responsibilities and referrals, and collect payments. The role is full time and follows four 10-hour day shifts, Monday through Thursday, from 6:45 a.m. to 5:15 p.m. The position requires travel between clinics and reliable transportation. CVR describes the environment as fast-paced and provides opportunities for continued growth and development.
Requirements
- At least one year of administrative or customer service experience; medical-setting experience is preferred.
- Reliable transportation to clinics that may not be accessible by public transportation.
- Ability to travel to CVR clinics.
Nice To Haves
- Spanish fluency preferred.
- Administrative or customer service experience in a medical setting preferred.
Responsibilities
- Greet patients professionally and check them in and out.
- Ensure CVR policies and procedures are distributed, understood, and implemented by assigned center staff.
- Maintain compliance and ensure patient charts are current and HIPAA compliant, with demographics, procedures, and payments properly entered in NextGen.
- Review scheduling, financial responsibilities, and referrals with patients throughout their care.
- Send precertification forms to the Precertification Department at the close of business for patients requiring authorization before services.
- Complete daily close tasks, including fee tickets, billing tasks, and operative notes.
- Review future schedules to confirm patients are preauthorized for treatment.
- Obtain new-patient forms and keep patient records current in the EHR/NextGen system.
- Collect required appointment paperwork, including authorizations and referrals.
- Collect copayments and patient balances at the time of service.
- Schedule and confirm appointments and collect patients’ email addresses.
Benefits
- Bonus eligibility
- Medical, dental, and vision insurance
- Tuition reimbursement
- 401(k) program
- Paid time off
- Eight paid holidays
- Centers closed for holidays
- Opportunity for continued growth and development
- No weekends, nights, or on-call requirements
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
