Patient Service Representative

Forefront Dermatology • Elizabethtown, KY

13d • Onsite

About The Position

The Patient Service Representative supports clinic operations by managing patient check-in, updating patient and insurance information in the computer system, operating a multi-line phone system, maintaining medical records, and collecting co-payments and cash payments. The role is based at Forefront Dermatology’s Elizabethtown, Kentucky clinic and involves working in a fast-paced environment.

The representative performs opening and closing duties, greets patients, verifies insurance, schedules follow-up appointments, scans documents into the electronic health record, and responds to designated electronic health record tasks. The role also includes maintaining the reception and waiting areas, monitoring appointment schedules, ordering office supplies, selling and tracking cosmetic products, distributing mail, and preparing for the following day’s appointments.

Requirements

• High school diploma or equivalent.
• Proficient in basic computer functions.
• Ability to learn new software quickly.
• Excellent customer service, communication, and organizational skills.
• Ability to operate standard office equipment.
• Attention to detail.
• Ability to multitask, prioritize appropriately, and work independently and as part of a team.
• Ability to respond positively to constructive feedback and direction from supervisors.
• Professional appearance and manner.
• Friendly, cheerful, tactful, and polite demeanor, with a compassionate and caring approach to others.
• Ability to maintain confidentiality of information.

Nice To Haves

• At least 1 year of recent medical office experience or experience in a similar capacity is preferred.
• Ability to type at least 40 words per minute is preferred.

Responsibilities

• Perform opening and closing clinic duties.
• Greet patients, check them in for appointments, and verify insurance.
• Scan documents into the electronic health record.
• Maintain the tidiness of the waiting area and reception counter throughout the day.
• Check schedules for added, canceled, and no-show appointments throughout the day.
• Schedule follow-up appointments as needed.
• Respond to designated tasks in the electronic health record.
• Order clinic office supplies.
• Sell and track cosmetic products.
• Distribute mail.
• Prepare for the next day’s scheduled appointments.
• Update patient personal and insurance information.
• Handle a multi-line phone system.
• File and maintain medical records.
• Collect co-payments and cash payments.

Benefits

• Access to health, dental, and vision insurance.
• Health Savings Account with a $500 matching contribution.
• Eligible for paid time off and holiday pay.
• Company-paid life insurance and long-term disability insurance for full-time employees.
• Access to voluntary short-term disability insurance for full-time employees.
• Access to additional life insurance.
• Eligible for accident and critical illness insurance, hospital indemnity, and Cancer Guardian.
• 401(k) with employer contribution.
• Profit sharing.
• Employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED