Patient Service Representative

Surgery Partners • Fisher, TX

9d

About The Position

The Patient Service Representative handles inbound and outbound calls in a timely and effective manner. The role promotes business processes and supports a standard of excellent patient care related to innovative vision correction services. The representative addresses patient questions and concerns, gathers information to determine the priority and appropriate place of treatment, and supports patient scheduling and satisfaction goals.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience in a fast-paced environment.
• Organized and able to work as part of a team.
• Excellent oral and written communication skills.
• Self-motivated, with a strong work ethic and goal-driven approach.

Responsibilities

• Handle inbound and outbound calls in a timely and effective manner.
• Address patient inquiries and concerns about appointment scheduling, company services, insurance coverage, and payment methods.
• Gather relevant information through qualifying questions to determine the priority of a patient's need and the proper place of treatment.
• Participate in recalling patients who have been inactive for an interval established by the Director of Patient Services.
• Work with a supervisor to help meet scheduling and patient satisfaction goals.
• Counsel patients and answer questions about procedures and billing as needed.
• Help create and provide a positive, accountable, and inspired work environment.

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Health Savings Account with an employer contribution
• Life insurance
• Paid time off
• 401(k) retirement plan with a company match

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED