Patient Service Representative
About The Position
The Cardiac Management Solutions division of ZOLL Medical Corporation is seeking Patient Service Representatives (PSRs) as independent contractors to train patients on the use and care of the LifeVest® wearable cardioverter defibrillator. The LifeVest is worn by patients at risk for sudden cardiac arrest and provides protection while their condition changes. PSRs typically visit patients who are in the hospital awaiting discharge. They set up the equipment, train patients and caregivers, and follow up as needed to support understanding and satisfaction. Assignments may take place in patients’ homes or health care facilities. PSRs can accept or decline assignments according to their schedules, and many assignments can be arranged around other work or personal commitments.
Requirements
- At least 1 year of patient care experience in a paid professional environment; family caregiving does not qualify.
- Document patient care experience on the resume.
- Complete a background check.
- Florida and Ohio candidates must complete a Level 2 screening; the fee is not paid by ZOLL.
- Disclose a personal NPI number, if applicable.
- Have a valid driver’s license and car insurance, and/or a valid state ID.
- Be willing to pay a $30 annual DME fee, deducted from a completed Work Order.
- Be willing to pay for additional vendor credentialing, such as RepTrax, if required in the candidate’s geographic area.
Nice To Haves
- Spanish speaking.
- Experience or professional background as an RN, EMT, paramedic, EMS professional, firefighter, PA, LPN, MA, phlebotomist, RCIS, CVT, or EKG technician.
Responsibilities
- Contact caregivers and family members to schedule services.
- Accept assignments that may take place during daytime, evening, and/or weekend hours.
- Travel to patients’ homes and health care facilities to provide services.
- Train patients and, when applicable, their caregivers in the use of the LifeVest®.
- Program the LifeVest® according to the prescribing physician’s orders.
- Measure patients and determine the correct garment size.
- Review all service-related paperwork with the patient and obtain the patient’s signature.
- Transmit a signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment.
- Manage device and garment inventory.
- Disclose any family relationship with a potential referral source.
Benefits
- Flexible scheduling, with the ability to accept or decline assignments.
- Competitive fee-for-service compensation.
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What This Job Offers
Education Level
No Education Listed
