Patient Service Representative

Patient First•Waldorf, MD

About The Position

The Patient Service Representative assists patients with kiosk use and registration, escorts patients needing emergency assistance to the treatment area, and provides friendly, compassionate customer service. The role verifies patient demographic, health, pharmacy, and insurance information; communicates billing policies; answers billing and insurance questions; collects payments and issues receipts; and processes patient discharges and charges. The position also handles calls, correspondence, filing and scanning, cash management, daily reports, checklists, and assigned Policy Manager tasks. Additional duties include stocking supplies, cleaning and maintaining the front office, operating medical and office equipment as trained, attending staff meetings, and assisting with other assignments as directed. The employee must be available to assist as needed, including when breaks or mealtimes are interrupted for patient care or center operations, and may be required to work at any center due to staffing needs, emergencies, or a reduction of work.

Requirements

Must be 18 years of age or older.
High school graduate or equivalent.
Basic typing skills.
Excellent visual, verbal, written, and typed communication skills.
Ability to prioritize and multitask.
Ability to sit, stand, and walk for up to 7 hours at a time.
Ability to lift up to 25 pounds.
Willingness to work at any center due to staffing issues, center emergencies, or a reduction of work.

Nice To Haves

Minimum one year of clerical experience preferred.

Responsibilities

Assist patients with kiosk use before registration.
Escort patients needing emergency assistance directly to the treatment area for registration and evaluation.
Respond to Physician and Nurse requests respectfully and promptly.
Explain Patient First billing policies, including insurable and non-insurable charges, as needed.
Register patients accurately and efficiently while providing excellent customer service, compassion, and kindness.
Verify patient demographic, health, pharmacy, and insurance information.
Answer billing and insurance questions, provide itemized billing statements upon request, and refer questions to appropriate parties as needed.
Collect payments and issue receipts for visits, diagnostic studies, and supplies as prompted by the electronic medical record system.
Discharge patients and process incurred charges.
Perform cash management duties, including counting and accounting for money collected at the end of the shift.
Receive, send, and distribute correspondence as directed.
File and scan medical documents and office forms as directed.
Complete assigned checklists and Policy Manager tasks within the assigned shift.
Answer incoming calls and distribute messages promptly.
Assist with other assignments as directed.
Use the electronic medical record system efficiently.
Receive, move, and stock ordered supplies.
Clean the front office work area and perform other maintenance assignments as directed.
Verify daily reports are run at the end of the day.
Attend staff meetings as directed.
Be available to assist as needed, including when breaks or mealtimes may be interrupted to provide patient care or maintain center operations.
Operate, use, and maintain medical and office equipment as trained.
Participate in maintenance assignments when necessary and as directed.
Provide positive, warm, and friendly service in all interactions.
Complete other duties as directed.
Work at any center when required due to staffing issues, center emergencies, or a reduction of work.