Patient Service Representative - Bilingual English and Spanish

Urban Health Plan • Bronx, NY

1d • Onsite

About The Position

Urban Health Plan is building a 2027 talent pipeline for Patient Services Representatives for future openings across its organization. This posting is not for a current vacancy; qualified candidates may be considered for roles as they become available and may be invited to interview in December for an annual holiday hiring event. Anticipated start dates are in January 2027.

The Patient Services Representative provides administrative and customer service support in a fast-paced healthcare environment, helping create a welcoming experience for patients. This is an on-site position at one of Urban Health Plan’s health center locations. Schedules vary according to business and operational needs and require flexibility for a five-day workweek. Weekday schedules may be 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. Some schedules include rotating Saturdays from 8:00 AM–5:00 PM; employees scheduled on Saturday receive a day off during the week. Rotating Saturday schedules are provided in advance.

Starting compensation is $19.50 per hour based on 40 hours per week, or $40,560 annualized.

Requirements

• High school diploma or GED.
• One year of experience in clerical or administrative functions.
• Bilingual English and Spanish.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Excellent organizational and multitasking abilities.
• Flexibility to work a five-day schedule, which may include rotating Saturdays.

Nice To Haves

• Experience in a medical office or healthcare setting.
• Proficiency with computers and electronic medical records.

Responsibilities

• Greet and assist patients in a professional and friendly manner.
• Schedule appointments and reschedule missed appointments.
• Verify insurance information through managed care websites.
• Register patients, assign a primary care provider when applicable, and maintain accurate demographic information.
• Answer incoming phone calls, respond to patient inquiries, and take messages for providers.
• Collect co-payments and process payments as needed.
• Maintain confidentiality and comply with HIPAA regulations.
• Help maintain charts and provide administrative support to the department.
• Collaborate with providers and clinical staff to support excellent patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED