Patient Service Representative - Bilingual Spanish

Bedford Stuyvesant Family Health Center•Brooklyn, NY

About The Position

The Patient Service Representative (PSR) obtains and verifies patient demographic and insurance information to support accurate, timely reimbursement. The role confirms patient eligibility for insurance and screens uninsured patients for eligibility for the Sliding Fee Program. It also supports patient registration, scheduling, payment collection, phone operations, and patient flow at the Bedford-Stuyvesant Family Health Center, a Federally Qualified Health Center serving families in North and Central Brooklyn. Fluent English and Spanish are required.

Requirements

Fluent in English and Spanish.
Previous healthcare experience required.
High school diploma or GED and/or two years of relevant work experience preferred.
Flexible with work schedule; must be available to work rotating weekends and until 7 p.m.
Excellent interpersonal skills and a professional, courteous, and respectful attitude.

Nice To Haves

High school diploma or GED and/or two years of relevant work experience preferred.

Responsibilities

Greet and assist patients courteously.
Initiate registration and maintain or confirm patient demographic information in the automated patient management system.
Verify and update required insurance information at each visit and ensure current information is copied and scanned.
Confirm patient eligibility for insurance and screen uninsured patients for the Sliding Fee Program.
Collect payments and co-payments according to the set sliding fee scale.
Schedule initial and follow-up appointments for all services and maintain accurate records.
Perform clerical duties, including answering phones, updating patients about wait times, and helping maintain patient flow.
Answer the switchboard, handling approximately 200–300 calls per day, and determine call placement by gathering information from callers.
Provide patients with discharge instructions as directed by providers.
Maintain confidentiality in accordance with BSFHC policy and HIPAA regulations.
Cooperate effectively with management and treat patients, visitors, colleagues, families, and community members with professionalism, courtesy, dignity, and respect.