Bilingual (Spanish) Customer Service Representative
About The Position
The Customer Service Representative ensures customer satisfaction through effective service, relationship-building, and sales support. The role serves walk-in customers and handles phone and email inquiries, coordinates with sales, drivers, and warehouse teams, and processes transactions in the ERP system. It supports timely order fulfillment, helps identify sales opportunities, and uses bilingual English/Spanish skills to enhance customer experience and expand the company's reach. The ideal candidate is proactive, customer-focused, tech-savvy, and aligned with the company's “Make Money and Have Fun!” culture, with opportunities for growth in sales or management. This is an on-site position in a fast-paced office setting, with extended periods at a computer and frequent collaboration and interaction with walk-in customers. The role reports to the Branch Manager and has no direct reports. It has no travel requirements. The work is primarily sedentary and involves routine computer and phone use, occasional movement around the office, and occasional lifting of up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards.
Requirements
- High school diploma or equivalent.
- 1–2 years of customer service experience.
- Proven customer service and phone-handling experience, including active listening skills.
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
- Intermediate ERP system skills for transaction management.
- Strong interpersonal skills and a team-oriented, safety-conscious mindset.
- Ability to support sales and identify new opportunities.
- Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
- Valid driver's license, clean driving record, and reliable transportation.
- Authorized to work in the U.S. without sponsorship.
- Ability to pass background checks and drug screening.
- Clear verbal and written communication skills.
- Ability to multitask, prioritize, and manage time in a fast-paced, deadline-driven environment.
- Ability to collaborate across departments and solve problems effectively.
Nice To Haves
- Associate's or bachelor's degree in communications or business management.
- Proven sales and customer support experience.
- Experience in B2B relationship management within building materials distribution.
- Strong product knowledge and interest in building materials.
- Bilingual English/Spanish skills; other languages are a plus.
- Analytical mindset and ability to interpret sales data.
- Commitment to continuous learning and professional growth.
Responsibilities
- Handle customer inquiries and complaints by phone, email, and in person.
- Provide product information, resolve customer issues efficiently, and maintain accurate customer records.
- Serve walk-in customers and provide counter sales support.
- Coordinate with sales, drivers, and warehouse teams to support timely order fulfillment.
- Manage phone inquiries professionally and process transactions in the ERP system.
- Identify sales opportunities and contribute to sales growth.
- Use English/Spanish bilingual skills to enhance the customer experience and expand reach.
- Uphold company values and ensure compliance.
Benefits
- Competitive weekly/bi-weekly pay
- Discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off, including vacation, sick, volunteer, holidays, birthday, and floating time
- Medical, dental, and vision coverage
- Flexible spending accounts
- Company-paid life insurance and short-term disability
- Optional long-term disability
- Additional life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
