Customer Service Representative Spanish Bilingual - Insurance

null, ACSC Management Services Inc • Coppell, TX

7d • $24 - $26 • Remote

About The Position

AAA Auto Club Enterprises is hiring full-time, English- and Spanish-fluent Customer Service Representatives for its insurance call center. Representatives answer inbound calls and assist members with AAA membership questions, provide personalized solutions, and recommend products and services. The role requires strong communication and problem-solving skills, real-time multitasking across multiple systems, and a positive, adaptable approach in a fast-paced, member-focused environment. Employees participate in ongoing coaching and development.

The position is remote and requires residing in Texas, maintaining a dedicated quiet workspace, and connecting to the internet directly by Ethernet with the specified minimum speeds. The company provides a computer and partial internet reimbursement. Training is fully virtual, full-time, and lasts approximately four months. Training shifts are scheduled Monday through Friday between 9:00 a.m. and 9:00 p.m., with occasional Saturday shifts; a weekday off is provided when a Saturday is scheduled. During post-training work, shifts fall between 9:00 a.m. and 9:30 p.m. Monday through Friday, and include every Saturday between 9:00 a.m. and 7:15 p.m., with one weekday off each week.

Starting pay is $24.00–$26.00 per hour. The posting offers a comprehensive benefits package and growth and advancement opportunities. AAA Auto Club Enterprises describes itself as the largest club in the national AAA federation, with nearly 17,000 employees in 24 states serving more than 18 million members.

Requirements

• Fluency in English and Spanish; a fluency assessment is provided.
• Prior customer service experience.
• Excellent written, verbal, and listening communication skills.
• Ability to multitask and navigate computer systems in real time.
• Flexible, can-do mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside in Texas.
• Dedicated, quiet workspace without interruptions.
• Ability to connect directly to an internet service provider via Ethernet; DSL, satellite, and hotspots are not accepted. Modem/router must be in the same room as computer equipment, with at least 50–100 Mbps download and 10 Mbps upload.
• Demonstrated ability to maintain productivity and confidentiality in a remote setting.
• Regular attendance at virtual team meetings and training sessions.
• Availability during stated business hours and flexibility for possible shift adjustments.

Nice To Haves

• Recent call center experience is preferred.

Responsibilities

• Answer inbound calls and help members with questions related to AAA memberships.
• Deliver personalized, proactive solutions and recommend relevant products and services.
• Communicate with members using a friendly, problem-solving approach.
• Resolve issues through quick, critical thinking in a non-scripted environment.
• Navigate multiple systems and tools while listening and multitasking.
• Maintain a positive, adaptable attitude in a fast-paced and evolving environment.
• Participate in ongoing coaching and development.
• Attend virtual team meetings and training sessions.
• Maintain productivity and confidentiality while working remotely.

Benefits

• Medical, dental, and vision coverage.
• 401(k) savings plan with company match and pension.
• Tuition assistance.
• Floating holidays and PTO for community volunteer programs.
• Paid parental leave.
• Wellness programs.
• Employee discounts on membership, insurance, travel, entertainment, services, and more.
• Company-provided computer and partial internet reimbursement.
• Growth and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED