Customer Service Representative (Bilingual Spanish Required)

Early Learning Coalition of Palm Beach County • Palm Springs, FL

1d • Remote

About The Position

The Customer Service Representative is the first point of contact for callers seeking support and resources, providing assistance to families and providers in the community. The role involves delivering compassionate, professional customer care in a fast-paced, service-focused environment and requires bilingual English and Spanish proficiency, including reading, writing, and speaking.

This is a full-time telecommute position with a designated office in Palm Springs, Florida. The schedule is Monday through Thursday, 8:00 a.m.–5:30 p.m., and Friday, 8:00 a.m.–12:00 p.m. Pay is up to $18.62 per hour, commensurate with experience.

Requirements

• Bilingual English and Spanish proficiency, including reading, writing, and speaking.
• High school diploma.
• At least 6 months of call center or customer service experience, especially in a high-call-volume environment.
• Strong verbal and written communication skills.
• Excellent data entry and typing skills, with speed and accuracy.
• Reliable attendance and punctuality.
• Ability to handle confidential information sensitively.
• Compassionate, empathetic mindset and a customer-first approach.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office, including Excel and Word, and ability to troubleshoot basic technology issues.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Handle a high volume of inbound calls with professionalism and empathy.
• Schedule appointments and respond to client and provider inquiries.
• Provide general information about available community resources.
• Gather details accurately and enter information into various databases.
• Manage email communications and update records.
• Assist providers with questions or requests.

Benefits

• Benefits are offered, but specific benefits are not listed.
• Opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED