Customer Service Representative - Bilingual (English/Spanish)

APOYO FINANCIERO, INC.•San Bernardino, CA

2d•$19 - $20•Onsite

About The Position

Apoyo Financiero, Inc. is hiring a bilingual English/Spanish Customer Service Representative for its San Bernardino branch. This full-time, on-site role is an opportunity for someone with customer-facing experience to develop into a Financial Credit Specialist. Previous financial-services experience is not required; the company provides training in the credit cycle, financial education, and responsible credit-history management. The role supports customers and the community by helping address financial needs, explaining information clearly and respectfully, and providing responsible guidance. The position combines customer service, collections, sales campaigns, prospecting, and administrative support. The ideal candidate is service-oriented, resilient, proactive, comfortable with high call volume and goals, and interested in long-term career growth in the financial sector. The company offers ongoing training and internal development opportunities; it reports that 98% of leadership has grown within the company. This is a non-exempt position scheduled for 40 hours per week. The typical schedule is Monday through Saturday, 9:30 a.m. to 6:30 p.m., with two days off per week, including Sundays. Schedules may vary based on business needs. The role is not remote or hybrid.

Requirements

Bilingual in English and Spanish.
At least 1 year of customer-service experience; the posting specifies retail, sales, or financial services in the minimum-experience requirement.
High school diploma required.
Typing speed of at least 40 words per minute and computer proficiency.
Strong numeric and data accuracy.
Strong phone presence and comfort with high call volume.
Ability to resolve customer concerns professionally and explain information clearly, professionally, and respectfully.
Ability to maintain strict confidentiality of client information.
Self-motivated, service-oriented, and able to work toward goals and follow up with customers.
Willingness to accept ongoing coaching and training and interest in professional growth and consumer credit.
Reliable attendance and punctuality consistent with scheduled shifts.

Nice To Haves

Sales and collections experience preferred.
College education preferred.
Experience in sales, customer service, call center, collections, retail, cashier, or other customer-facing roles.
Interest in financial education and helping the community through responsible guidance.

Responsibilities

Manage daily outreach through calls and messages to negotiate payment agreements and follow up on commitments.
Execute renewal campaigns, manage leads, and schedule client appointments.
Listen actively to identify client needs and provide effective customer-service solutions.
Support log control, maintain office order, and perform general administrative tasks.
Help customers understand financial products, credit, and responsible credit-history management.
Maintain reliable attendance and punctuality, follow company policies, and contribute to teamwork in a fast-paced environment.