Bilingual (Spanish/English) Customer Service Representative - Onsite

Teleperformance • Columbia, SC

20h • Onsite

About The Position

This onsite role in Columbia, South Carolina, serves as a primary point of contact for clients, managing inbound and outbound communications. Using web-based tools, the representative resolves inquiries and works to provide a seamless, positive customer experience in a high-velocity environment. The role involves handling customer questions, issues, and concerns, protecting confidential customer information, and aiming to resolve issues on the first call.

Requirements

• Proficiency in Spanish and English.
• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Commitment to following established procedures and delivering customer service.
• Ability to collaborate with team members, supervisors, and support departments.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to adapt to feedback, evolving policies, and a structured schedule that includes a variety of shifts.
• Critical thinking skills to analyze customer issues and make informed decisions.
• Proactive, solution-oriented approach to problem-solving.

Nice To Haves

• Customer service and/or sales experience.
• College degree.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Communicate appropriately with customers.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Mental health and well-being resources, including Employment Assistance Programs.
• Health and personal time off and leave programs, as eligible.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage and critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED