Bilingual (Spanish/English) Customer Service Representative

TKC Holdings • San Antonio, TX

1d • Onsite

About The Position

The Bilingual Call Center Agent (Spanish/English) provides customer service by answering inbound calls and making outbound calls to existing and prospective customers. The role supports Inmate Calling Solutions’ Point-of-Sale Prepaid Collect (PSPC) product by explaining the offering, quoting rates, opening accounts, and responding to general service questions. Agents enter customer information into the Agent Interface, post payments, and may interface with Premise Based equipment as needed. They also investigate customer issues, make outbound calls to provide service, and report customer service complaints to technical and operational staff for diagnosis and resolution. Other general duties may be assigned. The position is on-site, pays $17.50 per hour, and requires a Sunday–Wednesday schedule from 8 a.m. to 7 p.m.

Requirements

• High school diploma or equivalent.
• Two to four years of customer service experience and the ability to handle calls courteously and efficiently.
• Ability to type at least 45 words per minute.
• Excellent verbal and written communication skills.
• Ability to perform basic accounting functions.
• One year of college or technical-school education; two to four years of related experience and/or training; or an equivalent combination of education and experience.

Nice To Haves

• Some college education.
• Experience with Microsoft Word and Outlook.
• Experience with Excel.

Responsibilities

• Answer incoming calls about Inmate Calling Solutions’ Point-of-Sale Prepaid Collect (PSPC) product.
• Explain product offerings, quote rates, open accounts, and answer general service questions in a courteous manner.
• Enter customer information into the Agent Interface and post payments, including interfacing with Premise Based equipment as necessary.
• Investigate customer issues and place outbound calls to provide customer service.
• Report customer service-related complaints to technical and operational staff for diagnosis and resolution.
• Perform other general duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off (PTO).
• Tuition reimbursement.
• Paid training.
• Career advancement opportunities.
• Life insurance and AD&D coverage.
• Voluntary benefits, including short-term disability, long-term disability, critical illness, and accident coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED