Bilingual Customer Service Representative - Spanish-English - Remote USA
About The Position
TTEC is hiring a Spanish-English Bilingual Customer Service Representative to work remotely in eligible U.S. locations. The representative helps customers by handling escalated or complex calls, researching questions, and resolving issues. The role supports customer experience and team success. Training includes instructor-led online sessions using webcam video and audio. Webcam participation is expected during TTEC- and client-required training, either throughout sessions or at designated times, and is encouraged during coaching. Employees also receive individualized coaching and access to thousands of free courses. The position reports to a Team Lead.
Requirements
- At least 6 months of customer service experience.
- High school diploma or equivalent.
- Strong written and verbal communication skills in Spanish and English.
- Computer experience.
- High-speed internet connection above 15 Mbps.
Responsibilities
- Answer incoming communications from customers.
- Research customer questions and provide answers to resolve their issues.
- Resolve escalated or complex customer calls.
- Contribute to the success of the customer experience and the overall team.
Benefits
- Career and professional development support.
- Inclusive, community-minded culture that encourages giving back.
- Instructor-led training, individualized coaching, and access to thousands of free courses.
- Paid time off (PTO), tuition reimbursement, and health and wellness incentives may be included, depending on position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
