Customer Service Representative - Bilingual (Spanish) FL Remote

Connexus Resource Group • Florida, FL

3d • Remote

About The Position

The Bilingual Customer Service Representative supports customers through inbound and outbound calls, emails, and live chats in English and Spanish. The role assists with customer questions, concerns, and account-related inquiries; documents interactions accurately; and works to provide a positive customer experience. Representatives are expected to communicate professionally and empathetically, multitask across multiple systems, adapt to a fast-paced call center environment, and collaborate with team members and leadership to improve customer experience and performance. The position is remote in Florida.

Requirements

• Fluency in both English and Spanish, verbally and in writing.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• Positive, upbeat, customer-focused personality.
• Self-motivation and strong problem-solving abilities.
• Comfort multitasking across multiple systems and platforms.
• Excellent grammar, punctuation, and spelling skills.
• Basic computer proficiency, including navigating, copying and pasting, opening tabs, and typing at least 30 words per minute.
• Reliable attendance and professionalism.
• Ability to adapt in a fast-paced, performance-driven environment.

Nice To Haves

• Call center experience preferred.

Responsibilities

• Answer inbound and outbound customer calls, emails, and live chats in English and Spanish.
• Assist customers professionally with questions, concerns, and account-related inquiries.
• Identify, escalate, and document priority issues when necessary.
• Follow up on complex customer interactions to ensure resolution.
• Accurately record customer interactions and account details across multiple systems.
• Build rapport through positive, solution-focused communication.
• Maintain professionalism and productivity in a fast-paced call center environment.
• Collaborate with leadership and team members to improve customer experience and overall performance.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) savings plan
• Employee advancement and career path development
• Monthly prize drawings
• Paid time off from day one
• Casual work environment
• DailyPay access to earnings

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed