Temporary Patient Service Representative (Bilingual- Spanish/English)

Urban Health Plan • Bronx, NY

2d • Onsite

About The Position

Urban Health Plan is hiring bilingual Spanish/English Patient Service Representatives on a temporary-to-permanent basis. The role provides information, support, encouragement, and assistance to patients and families arriving at the health care facility. The representative greets and registers patients and visitors, verifies and records patient information, maintains the waiting room, and offers patients comfort and empathy. The role also provides accurate and consistent information, schedules appointments, and resolves patient concerns.

This is an onsite position based in The Bronx, with a schedule of 40 hours per week. The schedule is Monday through Friday with every other Saturday, or Tuesday through Saturday, from 8:00 a.m. to 5:00 p.m. Compensation is $18.75 per hour.

Requirements

• High school diploma required.
• One year of healthcare experience.
• Bilingual English/Spanish required.
• Excellent communication skills and the ability to provide an exceptional patient experience.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.
• Must be comfortable working onsite in The Bronx and available to work 40 hours per week on one of the stated schedules.

Responsibilities

• Greet and register patients and visitors.
• Verify and record patient information.
• Provide information, support, encouragement, assistance, comfort, and empathy to patients and families.
• Maintain the waiting room.
• Schedule appointments.
• Resolve patient concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED