Customer Service Representative – Bilingual (English/Spanish)
About The Position
Ascend Staffing is hiring a full-time, bilingual Customer Service Representative to provide daily administrative and workforce support for staffing operations in Sunnyvale, Texas. The role supports employees, client supervisors, and internal teams through clear communication and responsive service. It offers hands-on experience in staffing, HR, compliance, and workforce coordination, with opportunities for professional growth in a fast-paced, people-focused environment. The position requires regular, reliable on-site attendance. Applicants may indicate a preference between the second shift (12:00 PM–9:00 PM) and third shift (8:00 PM–5:00 AM). The role reports to Ascend Staffing’s North Dallas branch.
Requirements
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages.
- Strong organizational and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and accuracy in record keeping.
- Professional, dependable, and client-focused attitude.
- Comfort using computer systems, email, and basic office technology.
- Ability to work independently and as part of a team.
- Regular and reliable on-site attendance.
Nice To Haves
- Previous experience in staffing, HR, administrative support, or customer service.
Responsibilities
- Provide on-site administrative support to staffing operations.
- Maintain accurate employee records, files, and documentation.
- Support compliance procedures and help ensure policy adherence.
- Assist with onboarding, employee check-ins, and new-hire processes.
- Build and maintain strong relationships with client supervisors and employees.
- Monitor attendance, timekeeping, and daily workforce needs.
- Communicate employee updates, attendance issues, and operational needs as appropriate.
- Assist with general HR, staffing coordination, and administrative tasks as needed.
- Provide professional, responsive support to employees and client contacts.
Benefits
- Bi-weekly pay.
- Direct deposit and debit card payment options.
- Health, vision, dental, life, and disability insurance.
- Growth opportunities with Ascend Staffing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
