Bilingual Spanish/English Customer Service Representative
About The Position
Redion is hiring a bilingual Spanish/English Customer Service Representative for an Assistance Coordinator role. The position coordinates assistance for customers facing travel and medical needs, including travel arrangements, medical transports, routine and emergency medical visits, repatriation, and evacuation services. Success requires empathy, urgency, attention to detail, multitasking, teamwork, and the ability to make decisions and locate resources under time constraints. This is a hybrid position based in the Pembroke Pines, Florida office, with onsite work 2–3 days per week and work from home 2–3 days per week. It is an afternoon-shift role scheduled for five 8.5-hour shifts per week. Occasional overtime may be required based on business needs.
Requirements
- High school diploma or GED.
- Excellent verbal and written communication skills in English and Spanish.
- Experience handling high volumes of interactions, including calls and emails.
- Advanced computer literacy and internet research skills.
- Ability to work in a fast-paced environment, with strong prioritization and time-management skills.
- Professional and positive interactions with clients, patients, providers, and colleagues; ability to represent the organization professionally and knowledgeably.
- Insurance benefits administration experience, including travel or health insurance.
- At least one year of experience in the healthcare or insurance industry.
- Geographical awareness.
- Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Nice To Haves
- Customer service experience in medical assistance.
- Basic medical terminology and knowledge of U.S. and international healthcare systems.
Responsibilities
- Handle inbound and outbound calls, emails, and faxes with patients, clients, and providers.
- Meet quality, availability, and productivity expectations.
- Communicate proactively and professionally with patients, clients, and providers.
- Prioritize assigned tasks and incoming work so actions are taken promptly in accordance with contractual and internal Service Level Agreements.
- Follow established GMMI client-specific procedures and Standard Operating Procedures.
- Complete daily work and timely follow-up on assigned active cases.
- Coordinate work with Assistance Coordinators, Senior Assistance Coordinators, supervisors, managers, and supporting departments.
- Communicate benefit and coverage decisions.
- Administer medical payments through direct billing or authorized credit card use.
- Coordinate assistance such as travel arrangements, medical transports, routine and emergency medical visits, repatriation, and evacuation services.
Benefits
- Employer contributions toward health, dental, and vision insurance.
- Paid maternity and paternity leave.
- Scholarship program for employee dependents.
- Company 401(k) match.
- Employee Assistance Program (EAP).
- Company-paid short-term and long-term disability insurance.
- Company-paid life insurance.
- Voluntary pet insurance.
- Voluntary legal benefit.
- Discounts on travel insurance.
- Time-off policies including vacation, sick, personal, holiday, and volunteer days.
- Education and professional development assistance.
- Internal training, career pathing, and Individual Development Plans.
- Employee awards and recognition.
- Women in Business Mentorship Program.
- Diversity, Equity, and Inclusion Committee.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
