Customer Service Representative – Bilingual (English/Spanish)
About The Position
Ascend Staffing is hiring a Bilingual Customer Service Representative in Sunnyvale, Texas, reporting to the North Dallas branch. The role provides daily administrative and workforce support for staffing operations and helps ensure employees, client supervisors, and internal teams receive clear communication and responsive service. It is suited to an organized, detail-oriented, professional candidate who is bilingual in English and Spanish and interested in developing a career in staffing, HR, or workforce management. The position is full-time and offers a choice of two shifts: 2nd shift from 12:00 PM to 9:00 PM or 3rd shift from 8:00 PM to 5:00 AM. Applicants indicate their preferred shift during the application process. Pay is $17.00 per hour plus 1% OI (Operating Income).
Requirements
- Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages.
- Strong organizational and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and accuracy in record keeping.
- Professional, dependable, and client-focused attitude.
- Comfortable using computer systems, email, and basic office technology.
- Able to work independently and as part of a team.
- Regular and reliable on-site attendance is an essential function of the position.
Nice To Haves
- Previous experience in staffing, HR, administrative support, or customer service.
Responsibilities
- Provide on-site administrative support to staffing operations.
- Maintain accurate employee records, files, and documentation.
- Support compliance procedures and help ensure policy adherence.
- Assist with onboarding, employee check-ins, and new-hire processes.
- Build and maintain strong relationships with client supervisors and employees.
- Monitor attendance, timekeeping, and daily workforce needs.
- Communicate employee updates, attendance issues, and operational needs as appropriate.
- Assist with general HR, staffing coordination, and administrative tasks as needed.
- Provide professional, responsive support to employees and client contacts.
Benefits
- Bi-weekly pay.
- Direct deposit and debit card payment options.
- Health, vision, dental, life, and disability insurance.
- Growth opportunities with Ascend Staffing.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
