Bilingual (English/Spanish) Client Service Representative

a623dc48-5cd5-42da-ba34-38ec6ebc3584•Boca Raton, FL

17h

About The Position

Kanner & Pintaluga is a law firm founded in 2003 that serves property damage and personal injury clients nationwide. The Client Service Representative answers incoming calls and emails from potential and existing clients, gathers information for new client intakes, and directs clients to the appropriate intake team. The role also includes preparing and maintaining Excel reports, reviewing files and call flow, and making follow-up calls. The position works as part of a team and may include other related duties as assigned.

Requirements

High school diploma or GED.
Bilingual in English and Spanish.
Experience with data-entry functions.
Proficiency with Microsoft Office programs, including Word, Excel, and Outlook.
Ability to manage a heavy workload in a fast-paced environment.
Ability to communicate effectively and efficiently with clients and coworkers.
Excellent organizational skills and ability to multitask and prioritize workload.

Nice To Haves

Previous customer service experience.

Responsibilities

Answer incoming phone calls from new and existing clients.
Answer incoming emails in a timely and professional manner.
Maintain professional phone conduct.
Gather information from potential new clients and direct them to the appropriate intake team.
Generate and maintain Excel reports daily.
Review files and monitor the flow of incoming calls.
Place daily follow-up calls to potential and existing clients.
Work in a team setting.
Perform other related duties as assigned.