Bilingual Customer Service Representative - Spanish-English
About The Position
As a Bilingual Customer Service Representative (Spanish-English) at TTEC’s site in McAllen, Texas, you will help customers by answering questions, researching issues, and providing clear, compassionate support. You will use your product or service knowledge to help resolve customer concerns and contribute to a positive customer experience and the success of your team. TTEC supports employees with role training, individualized webcam-enabled engagement and coaching, and access to thousands of free courses for career growth. You will report to a Team Lead and work as part of a global team.
Requirements
- Bilingual proficiency in English and Spanish.
- At least 6 months of customer service experience.
- High school diploma or equivalent.
- Ability to recognize, apply, and explain product or service knowledge.
- Computer experience.
Responsibilities
- Answer incoming communications from customers.
- Research customer questions and provide answers to resolve issues.
- Apply and explain product or service knowledge to help customers.
- Contribute to the customer experience and the overall success of the team.
Benefits
- Base wage starting at $18 per hour, plus performance bonus opportunities.
- Benefits package that may include paid time off (PTO), tuition reimbursement, and health and wellness incentives.
- Career and professional development support, including training, coaching, and free courses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
