Financial Service Representative (Bilingual, spanish)

Attain Finance•Aurora, IL

13d•$18 - $24•Onsite

About The Position

Heights Finance is seeking a bilingual Spanish Financial Service Representative to deliver customer service and help customers find financial solutions. The role supports new and existing customers through the loan process, promotes financial products and services, handles inbound and outbound calls, and works with customers on past-due accounts. The representative will receive hands-on training and one-on-one mentoring and must follow regulatory guidelines and company policies to protect customer information and company assets. The position is full-time and onsite at 1460 North Farnsworth Ave, Ste 2, Aurora, Illinois. The regular schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., with evenings and weekends based on business needs or peak seasons. The anticipated hourly pay range is $17.75–$24.25, with the actual offer determined by factors including location, skills, knowledge, competencies, and experience. Full-time employees are eligible for benefits starting on day one, including paid time off, medical, dental, vision, and other voluntary coverage. Employees may participate in the company 401(k) program with a company match beginning 30 days after hire, starting on the first of the month. Other perks include an Employee Assistance Program, Emergency Relief Fund, Attain4All, tuition reimbursement, leadership development programs, and the potential to earn through a monthly bonus program.

Requirements

Bilingual Spanish; the job title specifies Spanish, but no particular proficiency level is stated.
Genuine desire to help others and provide high-quality customer service.
Confidence promoting products and services that meet customer needs.
Strong verbal and written communication skills and ability to build rapport quickly.
Problem-solving ability, including offering solutions to customer challenges.
Willingness to learn new systems and processes in a dynamic environment.
Collaborative, team-oriented approach.
High school diploma or equivalent required.

Nice To Haves

College coursework or degree.
Experience in customer service, sales, or consumer finance; experience is preferred but not required.

Responsibilities

Provide support to new and existing customers and guide them through the loan process.
Use consultative sales techniques to explain financial products and services and identify opportunities to upsell and cross-sell.
Manage inbound calls and make proactive outbound calls to attract new business and promote offerings.
Work with customers on past-due accounts, offer solutions, and pursue resolution.
Participate in hands-on training and one-on-one mentoring.
Follow regulatory guidelines and company policies to protect customer information and company assets.