Financial Service Representative (Bilingual, spanish)
About The Position
Heights Finance, part of the Attain Finance family, is hiring a bilingual Spanish Financial Service Representative to provide customer support and help individuals access financial solutions. The role focuses on guiding new and existing customers through the loan process, explaining financial products, building customer relationships, and supporting sales and account resolution. The company provides hands-on training and one-on-one mentoring, and describes opportunities for career growth and advancement. This is a full-time, onsite position at 1460 North Farnsworth Ave, Ste 2, Aurora, IL 60505. The regular schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m.; evenings and weekends may be required based on business needs or peak seasons. The listed hourly range is $17.75–$24.25, with the actual offer determined by factors including location, skills, knowledge, competencies, and experience. Full-time employees are eligible for benefits starting on day one, with 401(k) participation and company match available 30 days after hire, starting on the first of the month.
Requirements
- Genuine desire to help others and provide high-quality customer service.
- Confidence promoting products and services that meet customer needs.
- Strong verbal and written communication skills and ability to build rapport quickly.
- Problem-solving ability, including offering solutions to customer challenges.
- Willingness to learn new systems and processes in a dynamic environment.
- Collaborative attitude and desire to contribute to team success.
- High school diploma or equivalent required.
- Bilingual Spanish capability, as indicated by the position title.
Nice To Haves
- College coursework or degree.
- Experience in customer service, sales, or consumer finance; experience is preferred but not required.
Responsibilities
- Provide outstanding support to new and existing customers and guide them through the loan process professionally.
- Use consultative sales techniques to explain financial products and services and identify opportunities to upsell and cross-sell.
- Manage inbound calls and make proactive outbound calls to attract new business and promote company offerings.
- Work with customers on past-due accounts, offering solutions and seeking resolution.
- Participate in hands-on training and one-on-one mentoring.
- Follow regulatory guidelines and company policies to protect customer information and company assets.
Benefits
- Paid time off.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Other voluntary coverages.
- 401(k) program with company match, available 30 days after hire and beginning on the first of the month.
- Employee Assistance Program.
- Emergency Relief Fund.
- Attain4All.
- Tuition reimbursement.
- Leadership Development Programs.
- Potential to earn through the Monthly Bonus Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
