Customer Service Representative (Bilingual English-Spanish)

Spectra Metals Sales • Pompano Beach, FL

1d

About The Position

The Customer Service Representative (Bilingual English-Spanish) delivers customer support and serves as the primary point of contact for customers. The role handles inquiries, resolves issues, supports retention, and contributes to sales growth through upselling, cross-selling, account development, and relationship management. The position collaborates with sales, operations, and other departments to meet customer needs and achieve business goals.

Requirements

• Fluency in Spanish, with the ability to communicate effectively with customers by phone and in person.
• High school diploma or GED.
• Basic computer proficiency, including CRM systems and Microsoft Office.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Strong problem-solving, organizational, and customer service skills.
• A sales-minded approach and ability to identify growth opportunities and build strong customer relationships.

Nice To Haves

• 1–2 years of customer service, inside sales, account management, or related experience preferred.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
• Communicate with customers in English and Spanish, by phone and in person.
• Provide accurate, timely solutions and exceptional customer service.
• Troubleshoot and resolve customer concerns, complaints, and service issues.
• Accurately document customer interactions and resolutions in company systems.
• Assist customers with order processing, product selection, pricing, and service-related requests.
• Develop strong knowledge of company products, services, and processes.
• Identify and pursue upselling, cross-selling, and new business opportunities.
• Build and maintain customer relationships to support retention and account growth.
• Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
• Collaborate with sales, operations, and other departments to meet customer needs and business goals.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED