Bilingual (Spanish/English) Customer Service Representative - Onsite

Teleperformance • North Lauderdale, FL

7d • Onsite

About The Position

This onsite position in North Lauderdale, Florida, serves as a primary point of contact for clients, managing inbound and outbound communications using web-based tools. The representative resolves inquiries and aims to provide a seamless, positive customer experience in a fast-paced environment. The role requires proficiency in Spanish and English and careful handling of confidential customer information.

TP describes itself as a global digital business services company with more than 500,000 people speaking more than 300 languages. The company presents opportunities for career advancement and welcomes applications from active-duty service members, veterans, and military families. TP is an Equal Opportunity Employer and offers reasonable accommodation during the application process.

Requirements

• Proficiency in Spanish and English.
• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Commitment to following established procedures and a customer-service-driven approach.
• Ability to collaborate with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Strong communication, listening, analytical, organizational, and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Openness to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Ability to analyze customer issues quickly and make thoughtful, informed decisions.
• Proactive, solution-oriented approach focused on a positive customer experience.

Nice To Haves

• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Proactively aim to resolve issues on the first call.
• Communicate appropriately with customers.

Benefits

• Eligible team members may receive medical, vision, and dental health benefits.
• Employment Assistance Programs and mental health and well-being resources.
• Health and personal time off and leave programs, subject to eligibility.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED