Customer Service Representative (Bilingual English-Spanish)

Spectra Metals Sales, Inc•Pompano Beach, FL

17h

About The Position

The Customer Service Specialist (Bilingual English-Spanish) delivers exceptional customer support as the primary point of contact for customers. The role handles inquiries, resolves issues, supports customer retention, and contributes to sales growth through upselling, cross-selling, account development, and relationship management. The representative assists with order processing, product selection, pricing, and service requests, while working with sales, operations, and other departments to meet customer needs and business goals.

Requirements

Fluency in Spanish, with the ability to communicate effectively with customers by phone and in person.
High school diploma or GED.
Basic computer proficiency, including CRM systems and Microsoft Office.
Strong written and verbal communication skills.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Strong problem-solving, organizational, and customer service skills.
A sales-minded approach and ability to identify growth opportunities and build strong customer relationships.

Nice To Haves

1–2 years of customer service, inside sales, account management, or related experience.

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
Communicate with customers in English and/or Spanish by phone and in person.
Provide accurate, timely solutions and exceptional customer service.
Troubleshoot and resolve customer concerns, complaints, and service issues.
Accurately document customer interactions and resolutions in company systems.
Assist customers with order processing, product selection, pricing, and service-related requests.
Develop strong knowledge of company products, services, and processes.
Identify and pursue upselling, cross-selling, and new business opportunities.
Build and maintain customer relationships to support retention and account growth.
Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.
Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.