Customer Service Representative - Bilingual (English/Spanish)

APOYO FINANCIERO, INC.•South San Francisco, CA

2d•$20 - $21•Onsite

About The Position

Apoyo Financiero, Inc. is hiring a full-time, on-site bilingual English/Spanish Customer Service Representative for its South San Francisco branch. The role offers training in the credit cycle, financial education, and responsible credit-history management; prior financial-services experience is not required. The position is intended for someone interested in helping customers understand financial options and make informed decisions while developing a career in the lending industry. The company describes ongoing training and internal career-growth opportunities, noting that 98% of its leadership has grown within the company. The role combines customer service, collections, sales campaigns, and administrative support. The representative contacts customers by phone and message to discuss payment arrangements, follows up on commitments, manages renewal campaigns and leads, and schedules client appointments. The representative also identifies customer needs through active listening, provides appropriate solutions, maintains records, helps keep the office orderly, and completes general administrative tasks. The ideal candidate is reliable and punctual, proactive, comfortable in a fast-paced setting, able to build rapport, and committed to teamwork and company policies. This is a non-exempt, 40-hour-per-week position. The typical schedule is Monday through Saturday, 9:30 a.m. to 6:30 p.m., with two days off per week, including Sundays; schedules may vary with business needs. The position is on-site and is not remote or hybrid. Employment is contingent on applicable job-related pre-employment screening. A driver’s license is not required. The company participates in E-Verify and provides reasonable accommodations in accordance with applicable law.

Requirements

Bilingual in English and Spanish.
At least 1 year of customer-service experience; examples include retail, sales, or financial services.
High school diploma required.
Strong phone presence and comfort handling high call volumes.
Numeric and data accuracy, computer proficiency, and typing speed of at least 40 words per minute.
Ability to resolve customer concerns professionally and explain information clearly, professionally, and respectfully.
Self-motivated, proactive, resilient, and able to build rapport and work toward goals.
Ability to maintain strict confidentiality of client information.
Reliable attendance and punctuality consistent with scheduled shifts.

Nice To Haves

Sales and collections experience preferred.
College education preferred.
Experience in sales, customer service, call center, collections, retail, cashier, or other customer-facing roles.
Interest in financial education, consumer credit, and responsible customer guidance.
Openness to ongoing coaching and desire for professional growth.

Responsibilities

Manage daily outreach through calls and messages to negotiate payment agreements and follow up on customer commitments.
Execute renewal campaigns, manage leads, and schedule appointments with clients.
Use active listening to identify client needs and deliver effective solutions.
Support log control, maintain office order, and perform general administrative tasks.
Provide respectful customer service and explain information clearly and professionally.
Maintain strict confidentiality of client information.
Follow company policies and contribute to teamwork, reliable attendance, and punctuality.