Customer Service Patient Representative - Outbound

Beltone•Parsippany, NJ

1d•Remote

About The Position

The Customer Service Patient Representative makes outbound calls to prospective patients and helps them schedule appointments for hearing healthcare services. The role engages warm and new leads using established call guides and best practices, builds rapport, identifies patient needs, addresses concerns, and documents patient information in a CRM system. The representative works with hearing care professionals and clinic teams to support a positive patient experience, meets appointment goals, and contributes ideas to improve team performance and patient satisfaction. This is a remote, full-time position with a 40-hour weekly schedule. Work is Monday through Friday between 8:00 AM and 8:00 PM, with every other Saturday required and one weekday off during weeks worked on Saturday. Compensation is $17.00–$24.00 per hour depending on location, plus monthly commission incentives. The employer offers training, coaching, a supportive team culture, and opportunities for growth and career advancement.

Requirements

At least 6 months of call center, inside sales, appointment setting, or related experience.
Demonstrated track record of meeting or exceeding performance goals.
Comfort making high-volume outbound calls (150 or more daily).
Strong communication skills and a confident, professional phone presence.
Ability to build trust quickly and guide conversations toward positive outcomes.
Resilience, goal orientation, and motivation to achieve results.
Strong time management, organizational, multitasking, and problem-solving skills.
Proficiency with CRM systems and Microsoft Office applications, with high computer proficiency and data-entry accuracy.
Professional phone etiquette and courtesy when interacting with patients, clients, and coworkers.
High proficiency with written correspondence.
Self-sufficiency, a positive attitude, and commitment to supporting a team.
Receptiveness to coaching and willingness to learn new skills and best practices.

Nice To Haves

Experience handling objections and converting opportunities into appointments.

Responsibilities

Make outbound calls to prospective patients and schedule appointments.
Engage warm and new leads using established call guides and best practices.
Build rapport, identify patient needs, and address concerns or objections.
Accurately document patient information in the CRM system.
Maintain professionalism, empathy, and strong customer service during interactions.
Collaborate with hearing care professionals and clinic teams to support a positive patient experience.
Meet and exceed daily, weekly, and monthly appointment goals.
Contribute ideas and support initiatives to improve team performance and patient satisfaction.