Customer Service Representative - Outbound Specialist

Absolute Electrical, Plumbing, Heating & Air•Denver, CO

3d•$21 - $25

About The Position

The Customer Service Representative - Outbound Specialist makes outgoing calls to support customer service, sales, and account management goals. Responsibilities include proactively contacting customers about inquiries, concerns, or purchases; reaching out to potential customers to generate leads, book appointments, introduce offers, and close deals; and contacting existing customers to check satisfaction and gain memberships. The schedule is 10:00 a.m. to 7:00 p.m., Monday through Friday. The role requires clear, engaging phone communication, active listening, rapport-building, and professional handling of objections. The representative works independently to meet daily call targets, prioritize tasks, and meet deadlines, using computers and call center software.

Requirements

Strong work ethic and commitment to exceeding customer expectations.
Ability to work independently while meeting daily call targets.
Excellent time management skills.
Proficiency using computers and call center software.
Strong communication, active listening, rapport-building, and objection-handling skills.

Responsibilities

Make outgoing calls to address customer inquiries and concerns and follow up on purchases.
Reach out to potential customers to generate leads, book appointments, introduce offers, and close deals.
Contact existing customers to ensure satisfaction and gain memberships.
Build friendly and professional relationships with customers over the phone.
Listen to customer needs and concerns and provide targeted solutions.
Clearly communicate product or service details.
Address customer concerns and navigate objections professionally and persuasively.
Meet daily call targets, prioritize tasks, and meet deadlines.