Customer Service Representative - Outbound Specialist

Apex Service Partners•Denver, CO

About The Position

The Customer Service Representative - Outbound Specialist makes outgoing calls to support customer service, sales, and account management goals. The role proactively contacts customers to address inquiries and concerns, follow up on purchases, generate leads and book appointments, introduce offers, close deals, and check existing customers’ satisfaction and interest in memberships. The successful candidate builds friendly, professional rapport over the phone; listens to understand customer needs; clearly presents product or service information; and professionally addresses concerns and objections. They work independently to meet daily call targets, manage time effectively, prioritize tasks, meet deadlines, and use computers and call center software. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m.

Requirements

Strong work ethic and commitment to exceeding customer expectations.
Ability to work independently while meeting daily call targets.
Excellent time management skills to prioritize tasks and meet deadlines.
Proficiency using computers and call center software.
Ability to communicate clearly, build rapport, listen actively, and handle objections professionally.

Responsibilities

Make outgoing calls to customers and potential customers.
Address customer inquiries and concerns and follow up on purchases.
Generate leads, book appointments, introduce offers, and close deals.
Contact existing customers to check satisfaction and gain memberships.
Build rapport, listen actively, clearly present information, and handle objections professionally.
Work independently to meet daily call targets and manage tasks and deadlines.