Outbound Sales Representative
About The Position
The Outbound Sales Representative converts prospective storage customers who have expressed interest into completed rentals through timely follow-up and effective sales conversations. The role involves understanding customer needs, addressing objections, and guiding customers through the rental process to maximize lead conversion, provide an excellent customer experience, and drive revenue growth across the FreeUp Storage portfolio. The representative manages assigned leads and tracks performance against targets, including a 75% lead-conversion target, contacting new leads within three minutes during scheduled working hours, and 90% adoption targets for AutoPay and Protection Plans. The role also aims for Google reviews from 60% of completed rentals and at least 99% accuracy in rental documentation and CRM records. Outreach is conducted by phone, text, and email, with ongoing follow-up until customers rent or leads are appropriately dispositioned. This is a full-time hourly position paying $16–$19 per hour, with monthly and quarterly bonus opportunities. The position is remote and requires a quiet, private workspace and reliable high-speed internet. Assigned shifts fall between 8:00 AM and 9:00 PM ET, Monday through Saturday.
Requirements
- At least 3 years of call center sales experience, or 2 years of self-storage industry experience with a strong emphasis on sales and customer conversion.
- Demonstrated history of meeting or exceeding sales quotas, with measurable results related to conversion rates, closed sales, or quota attainment.
- Strong verbal and written communication skills, including confident phone engagement and professional communication through text and email.
- Ability to overcome objections, negotiate effectively, and close sales in a high-volume, customer-facing environment.
- Proficiency with CRM systems, property management software, and general computer applications.
- High school diploma or GED.
- Ability to work independently in a remote environment with a quiet, private workspace and reliable high-speed internet.
- Availability for assigned shifts between 8:00 AM and 9:00 PM ET, Monday through Saturday.
Nice To Haves
- Experience with storEDGE.
- Additional college education.
Responsibilities
- Convert assigned leads into completed rentals, working toward a 75% conversion target.
- Contact newly assigned leads within three minutes during scheduled working hours.
- Follow up with prospective customers by phone, text, and email until they rent or are appropriately dispositioned.
- Identify and address concerns about pricing, unit availability, sizing, and move-in timing; offer solutions and establish next steps.
- Promote and secure AutoPay and Protection Plan enrollment on at least 90% of completed rentals.
- Encourage satisfied customers to leave Google reviews, working toward a 60% review-generation target.
- Complete rental documentation with at least 99% accuracy and maintain current records of customer interactions, follow-up commitments, and lead dispositions.
- Meet individual and team sales goals and use scorecards, coaching, and customer feedback to improve conversion and rental volume.
Benefits
- Monthly bonus opportunities.
- Quarterly bonus opportunities.
- 401(k) with company matching.
- Company-paid health insurance.
- Company-paid vision insurance.
- Company-paid dental insurance.
- Company-paid short-term disability insurance.
- Company-paid life insurance.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
