Inbound/Outbound Customer Care Representative Onsite

SynergenX Health Holdings LLC • Houston, TX

1d • Onsite

About The Position

SynergenX Health is hiring a full-time, onsite Customer Care Representative to connect with prospective and existing patients about the company’s health and weight-loss services. The role involves high-volume outbound calls, following up with people who expressed interest, reconnecting with former patients, answering questions, and helping patients schedule appointments. Representatives are expected to make conversations personal and encouraging while using approved scripts and responding professionally to objections.

The position is goal-driven and requires accurate appointment scheduling and documentation in designated CRM/EHR systems. Representatives participate in outreach campaigns, manage follow-ups, meet productivity and conversion goals, maintain patient confidentiality in accordance with HIPAA requirements, and collaborate with teammates. Paid, onsite training is provided. The posting lists a starting wage of $19.50 per hour and a schedule of Monday through Friday, 9:00 AM–6:00 PM.

Requirements

• High school diploma or GED.
• Strong verbal and written communication skills.
• Comfort making a high volume of outbound calls throughout the workday.
• Comfort asking for appointments and responding to common objections.
• Ability to quickly build trust and rapport over the phone.
• Comfort using computers and learning new technology.
• Strong organizational and follow-up skills.
• Ability to accurately document patient interactions.
• Ability to work in a fast-paced, high-volume, metric-driven environment.
• Reliable attendance and punctuality.
• Must successfully complete a routine criminal background check.
• Dependable, coachable, open to feedback, and able to stay positive and motivated while working toward goals.

Nice To Haves

• Customer service, call center, sales, appointment-setting, or healthcare experience.
• Previous healthcare call center experience.
• Outbound sales or lead-conversion experience.
• Appointment-setting experience.
• Experience working toward individual productivity or conversion goals.
• CRM, scheduling, or electronic medical record experience.
• Bilingual capabilities.

Responsibilities

• Make a high volume of outbound calls to prospective and existing patients.
• Follow up with interested patients who have not scheduled appointments and reconnect with previous patients who may be ready to return.
• Discuss SynergenX services and help patients understand their next steps.
• Build rapport, listen to patients, and tailor conversations to their needs.
• Ask patients to schedule appointments and respond to common questions and objections in a friendly, professional manner.
• Use approved scripts while keeping conversations natural and personalized.
• Accurately schedule appointments in designated systems.
• Document patient interactions and follow-up activity in CRM/EHR systems.
• Participate in outbound campaigns and patient outreach initiatives.
• Meet individual appointment-setting, productivity, and conversion goals.
• Stay organized and complete patient follow-ups.
• Maintain professionalism with hesitant, frustrated, or difficult callers.
• Work with teammates toward department goals.
• Protect patient confidentiality and follow HIPAA requirements.

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability.
• $50,000 life insurance policy.
• 401(k) with up to 5% company match.
• Paid time off with annual increases.
• Six paid holidays.
• Tuition reimbursement after six months of full-time employment.
• Employee service discounts for the employee and one additional person.
• Professional growth and advancement opportunities.
• Paid, onsite training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED