Outbound Patient Services Representative

Aylo Health • McDonough, GA

6d

About The Position

Aylo Health is seeking an Outbound Patient Services Representative to provide a high-quality caller experience that represents the Aylo brand. The role makes outbound calls to schedule medical appointments and provides patient care and customer service through telephone, email, and in-person communication. It also supports callers with appointment questions, coordinates with offices to resolve issues, and performs other duties or special projects as assigned.

Requirements

• High school graduate or equivalent.
• At least 3 years of Contact Center or customer service experience.
• Entry-level working knowledge of Microsoft Office Suite, including Outlook and MS Word.
• Ability to sit and talk for extended periods, up to 8 hours at a time.
• Ability to continually use fingers to operate a telephone, write, and enter information on a computer, and hear normal conversation by phone.

Nice To Haves

• Contact Center experience in a healthcare setting.
• Remote work experience.
• Previous experience with eClinical Works electronic medical records software.

Responsibilities

• Make outbound patient calls to schedule a variety of medical appointments while providing quality patient care and customer service.
• Interact with callers promptly, pleasantly, and helpfully; determine their needs and provide instructions or directions as needed.
• Schedule and reschedule appointments for office visits and procedures.
• Collaborate with offices to resolve patient or caller concerns.
• Provide callers with accurate information, including addresses and provider information.
• Coordinate urgent patient requests and report problems or irregularities to the Contact Center Leader.
• Collect and record accurate patient information in the CRM.
• Answer questions regarding appointments and cancellation requests.
• Meet or exceed quality and productivity standards set by the Contact Center Leader.
• Respond to emails and voicemails in a timely and efficient manner.
• Participate in staff meetings as directed by the Call Center Leader.
• Follow and promote HIPAA compliance and maintain strict confidentiality of patient information.
• Communicate professionally and clearly with patients, coworkers, and physicians by telephone, email, and in person.
• Interpret and apply clinical and non-clinical policies and procedures.
• Perform other duties and special projects as assigned.

Benefits

• Medical insurance with prescription drug coverage
• Dental insurance
• Vision insurance
• Company-paid child care
• Company-paid basic life insurance
• 401(k) with company match
• Dependent Care Flexible Spending Account
• Healthcare Flexible Spending Account

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED