Patient Services Representative

UBMD Physicians Group•Buffalo, NY

7d•$18 - $21•Onsite

About The Position

The Patient Services Representative (PSR) performs administrative functions for UBMD Obstetrics & Gynecology, including check-in and check-out, pre-registration, appointment scheduling, answering phones, obtaining prior authorizations, and responding to medical-records release requests. The PSR serves as a key point of contact for patients and supports a high-quality patient experience through friendly, organized, detail-oriented service. The role supports patients throughout their care, including coordinating referrals and scheduling office- or hospital-based procedures, surgeries, diagnostic testing, and follow-up appointments. The representative also manages patient records and forms, communicates with clinical staff and physicians, and handles other administrative duties as needed.

Requirements

High school diploma or equivalent.
1–3 years of experience in clinical support, scheduling, call center, or another administrative role in a healthcare setting; OBGYN or women’s health experience is preferred.
Exceptional communication and interpersonal skills, including sensitivity and empathy when supporting patients.
Proficiency with phone and computer systems, including electronic health records.
Strong organizational skills and attention to detail.
Ability to adapt to a changing healthcare field.

Nice To Haves

Associate's or bachelor's degree.
Experience in an OBGYN or women's health setting.

Responsibilities

Interact compassionately, respectfully, and cordially with patients in person and over the phone.
Serve as a liaison between patients and providers to support patient care and a positive patient experience.
Create accounts and verify patient demographics and insurance during pre-registration.
Greet patients; obtain identification and insurance cards; collect payments; maintain accurate medical records; provide visit summaries; and schedule appointments.
Coordinate referrals to providers or facilities for appointments, surgery, or testing, including specialized care when needed.
Navigate multiple computer systems and applications, including electronic medical records.
Answer phones, respond to inquiries, and manage administrative requests through phone calls and the patient portal.
Schedule appointments and document patient communications clearly and accurately.
Schedule office- and hospital-based procedures, surgeries, diagnostic testing, and follow-up, including obstetric and gynecological surgeries.
Manage inquiries and intake calls for surgical consultations and reproductive endocrinology subspecialist services.
Serve as the primary contact for OBGYN patients undergoing surgery, provide pre-operative instructions and expectations, and ensure medical clearance is in place.
Obtain insurance prior authorizations.
Obtain, request, and maintain complete patient medical records, including OBGYN histories, operative reports, laboratory results, and imaging results.
Complete forms and respond to medical-records release requests.
Follow PHI and HIPAA regulations.
Communicate with clinical staff and physicians.
Perform faxing, filing, data entry, and other administrative duties as needed.