Patient Services Representative

Freeman • Dickson, TN

7d

About The Position

A Patient Services Representative serves as the first point of contact for patients entering the clinic. The role welcomes and directs patients, supports check-in and intake, collects patient and insurance information, assists with paperwork, and handles customer-service and administrative duties. The representative also manages communications, schedules appointments, collects payments, and maintains patient charts or electronic health records. The position requires adherence to ethical practice standards, Freeman Health Partners policies and procedures, and applicable confidentiality requirements, including HIPAA and 42 CFR.

Requirements

• High school diploma or GED.
• Organized, with attention to detail.
• Dependable, with a history of strong customer service skills.
• Strong commitment to ethical practice standards.

Responsibilities

• Welcome and direct patients.
• Answer patient questions.
• Assist patients with paperwork.
• Manage patient complaints and feedback.
• Supervise patient intake procedures.
• Collect and verify patient information and insurance coverage.
• Manage written, verbal, and electronic communications.
• Schedule patient appointments.
• Collect payments and copayments.
• Maintain patient charts and/or electronic health records (EHRs).
• Uphold Freeman Health Partners policies and procedures and work collaboratively with other departments as required.
• Uphold confidentiality standards under HIPAA, 42 CFR, and other applicable state and local regulations.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED