Patient Services Representative
About The Position
The Patient Services Representative is the first point of contact for patients arriving at the clinic and the last point of contact before they leave. The role ensures patients are processed in a friendly and professional manner and that demographic and insurance information is accurate and updated at each visit. This is an on-site, patient-facing position requiring in-office presence for real-time collaboration with providers, direct interaction with patients and caregivers, and secure handling of health information in compliance with HIPAA. The position supports referral coordination, appointment scheduling, patient check-in and check-out, insurance verification and pre-authorization, outlying clinic schedules, and communication with the medical records department. The role requires discretion, accuracy, organization, effective communication, and a professional, positive approach to interactions with patients, caregivers, physicians, and coworkers. The employee must be able to work overtime as needed.
Requirements
- Two years of related medical clerical experience sufficient to acquire skills in medical terminology, office organization, and communications, or completion of an accredited medical secretarial program of nine months to two years, which may substitute for equivalent experience.
- High school diploma or GED equivalent.
- Ability to maintain confidentiality of patients and their medical information, including sensitive information.
- Detail orientation and strong records-maintenance skills.
- Ability to be proactive and self-starting, make independent decisions and evaluative judgments, and manage multiple tasks and interruptions while concentrating on details.
- Skill in organizing resources and establishing priorities.
- Demonstrated human-relations and effective communication skills; ability to communicate with physicians, staff, and the public.
- Tact and diplomacy, and a positive, professional attitude in interactions with patients, coworkers, and physicians.
- Demonstrated knowledge of Microsoft Word, Outlook, Teams, and an EHR system.
- Valid driver's license and reliable transportation to support offsite locations as necessary.
- Ability to emulate ENA's core values: Compassion, Excellence, Inclusion, Collaboration, and Innovation.
- Ability to meet the stated physical demands, including frequently lifting or moving up to 10 pounds, repetitive data entry, and regular standing and speaking or hearing.
- Ability to work overtime as needed to accomplish the organization's mission.
Nice To Haves
- Knowledge of HIPAA and other compliance requirements.
Responsibilities
- Assist the referral coordinator (45%).
- Schedule and reschedule appointments in the EHR (20%).
- Check patients in and out for appointments, lab work, or studies (10%).
- Verify insurance and obtain pre-authorization numbers when required (10%).
- Update outlying clinic schedules (5%).
- Serve as a point of contact for the medical records department (5%).
- Perform other duties as assigned (5%).
- Maintain patient confidentiality and accurate records.
- Communicate effectively with physicians, staff, patients, and the public.
- Provide support to offsite locations as necessary.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
