Patient Services Representative

Corewell Health • Grand Rapids, MI

9d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide registration, concierge, and clerical services to patients. The role includes complex patient and customer problem-solving, administrative support, insurance authorization and verification, electronic medical record processing, and helping train new team members. The position is full-time, with a day schedule of 7:30 a.m. to 5:00 p.m., Monday through Friday, and no weekends.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, including exercising high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including assisting with patient check-out; scheduling appointments, incoming and outgoing referrals, in-office procedures, surgeries, and tests; reviewing medical records for incoming referrals; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multidepartment deposits.
• Obtain insurance authorizations and/or verify that prior authorization has been obtained; assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the Patient Services Representative, Associate role when necessary.
• Participate in safety initiatives and risk-mitigation measures as appropriate, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package addressing financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings. Eligibility for benefits is determined by employment type and status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED