Patient Services Representative

Area Substance Abuse Council • Dubuque, IA

6d

About The Position

The Patient Services Representative manages patient appointments, patient information, and payment processing through accurate and timely data entry. The role also provides clerical support to ASAC staff across prevention, treatment, and recovery services. The representative serves as a point of contact for patients and visitors, helps coordinate communications with clinical departments, and supports the maintenance of patient records and reception areas. The position includes job-related travel to off-site meetings and community partners or service locations.

Requirements

• High school diploma or equivalent.
• At least 1 year of office or administrative experience.
• Strong organizational skills and the ability to prioritize tasks and manage multiple competing responsibilities.
• Excellent verbal and written communication skills, including the ability to interact effectively with patients, staff, and external stakeholders.
• Attention to detail and accuracy in data entry, report generation, and filing.
• Valid driver's license.
• Ability to pass an extensive background check.

Responsibilities

• Provide excellent customer service.
• Check in patients, greet visitors, and notify appropriate staff of incoming patients or visitors.
• Direct calls to appropriate departments or staff and ensure accurate, timely information exchange with the clinical department when necessary.
• Schedule and confirm patient appointments and monitor schedules for errors.
• Collect patient payments and enter patient demographic information into the electronic health record (EHR).
• Verify insurance eligibility, benefits, and program eligibility, including Sliding Fee scale eligibility, and inform patients of their financial responsibilities.
• Manage patient correspondence by phone, fax, mail, letter, email, and text.
• Assist with maintaining the patient closed-file record system.
• Perform office opening and closing duties and maintain tidiness of waiting areas, reception areas, copy and supply rooms, and staff lounges.
• Complete assigned projects as a team member or individually.
• Reconcile the cash drawer and complete deposits when applicable, in accordance with agency guidelines.
• Safely operate a vehicle for job-related travel, including off-site meetings and visits to community partners or service locations.

Benefits

• Health insurance
• Dental insurance
• Flexible spending account (FSA)
• Company-paid life, AD&D, short-term disability, and long-term disability insurance
• Voluntary life insurance
• Employee Assistance Program (EAP)
• Paid holidays
• 403(b) retirement plan with a match
• Vacation, personal time, and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED