Customer Service Patient Representative - Outbound

Beltone•Parsippany, NJ

3d•$17 - $24•Remote

About The Position

The Customer Service Patient Representative supports prospective patients by making outbound calls and helping them schedule hearing healthcare appointments. The role engages warm and new leads using established call guides and best practices, builds rapport, identifies patient needs, and addresses concerns or objections. It also requires accurate CRM documentation, professional and empathetic service, collaboration with hearing care professionals and clinic teams, and a focus on meeting appointment goals and improving team performance and patient satisfaction. This is a remote, full-time position with a 40-hour weekly schedule. Hours are Monday through Friday between 8:00 AM and 8:00 PM, with every other Saturday required and one weekday off during weeks when Saturday is worked. Compensation is $17.00–$24.00 per hour depending on location, plus a monthly commission incentive.

Requirements

At least 6 months of call center, inside sales, appointment-setting, or related experience.
Proven success in outbound calling, appointment setting, inside sales, or retention roles.
Demonstrated track record of meeting or exceeding performance goals.
Comfort making 150 or more high-volume outbound calls daily.
Strong communication skills and a confident, professional phone presence.
Ability to build trust quickly and guide conversations toward positive outcomes.
Resilience, goal orientation, and motivation to achieve results.
Strong time management, organizational, multitasking, and problem-solving skills.
Proficiency with CRM systems and Microsoft Office applications.
High computer proficiency and accurate data entry.
Professional phone etiquette and courtesy when communicating with patients, clients, and coworkers.
High proficiency with written correspondence.
Ability to work independently and contribute supportively in a team environment.
Positive attitude and receptiveness to coaching.

Nice To Haves

Experience handling objections and converting opportunities into appointments.
Eagerness to learn new skills and best practices.

Responsibilities

Connect with prospective patients through outbound calls and schedule appointments.
Engage warm and new leads using established call guides and best practices.
Build rapport, identify patient needs, and address concerns or objections.
Accurately document patient information in the CRM system.
Provide professional, empathetic customer service during each interaction.
Collaborate with hearing care professionals and clinic teams to support a positive patient experience.
Meet and exceed daily, weekly, and monthly appointment goals.
Contribute ideas and support initiatives to improve team performance and patient satisfaction.