Customer Service Representative - Overnight Patient Representative
About The Position
As a Customer Service Representative in Patient Registration, you will help patients check into a hospital by answering questions and accurately collecting information during registration. You will work in a busy hospital or lab environment, using computers and phones and moving between multiple screens and programs to enter patient and insurance details between physician and nurse check-ins. The role requires quick, accurate typing and the ability to respond to interruptions when clinicians need to provide emergency care. You will support patients who may be ill, worried, or anxious by listening carefully, asking follow-up questions, and building rapport while completing registration. The work is fast-paced and often involves being on your feet to assist patients. Training is provided, and previous healthcare experience is not required. Applicants must be up to date on vaccinations and pass a drug test and background check before hire. The position is presented as an opportunity to begin a healthcare career at R1.
Requirements
- High school diploma or GED.
- Excellent customer service experience.
- Ability to multitask, learn technology quickly, type, and answer phones.
- Ability to work quickly and accurately across multiple programs and screens in a busy environment.
- Must be up to date on all vaccinations before hire.
- Must pass a drug test and background check before hire.
- Must be prepared to see illness and injuries in a hospital or lab environment.
Nice To Haves
- Medical experience.
Responsibilities
- Help patients check into the hospital and complete registration.
- Answer phones and patients’ questions during registration.
- Collect and accurately enter patient and insurance information across multiple computer screens and programs.
- Coordinate registration information between physician and nurse check-ins, adapting when clinicians interrupt the process for emergent care.
- Listen compassionately to patients, address their questions and concerns, ask follow-up questions, and build rapport.
- Assist patients with registration in a fast-paced environment, often while on your feet.
Benefits
- Competitive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
