Customer Service Representative - Overnight Patient Representative

R1 RCM•Wellington, KS

4d•$15 - $19

About The Position

The Customer Service Representative works in Patient Registration, helping patients check into the hospital and answering questions during registration. The role involves accurately and efficiently collecting patient and insurance information while listening compassionately, addressing patients’ concerns, and building rapport. It is a fast-paced hospital or lab environment where employees work with computers and phones, enter information across multiple programs and screens, and may be interrupted by clinicians providing emergent care. The position can involve being on your feet to assist patients. Healthcare experience is not required; training is provided, and the role is described as a starting point for a healthcare career at R1. Candidates must be up to date on all vaccinations and pass a drug test and background check before hire.

Requirements

High school diploma or GED.
Excellent customer service experience.
Ability to multitask and learn technology quickly.
Ability to type while communicating with patients and to answer phones.
Must be up to date on all vaccinations.
Must pass a drug test and background check prior to hire.
Must be prepared to see illness and injuries in a hospital or lab environment.

Nice To Haves

Medical experience.

Responsibilities

Help patients check into the hospital and complete registration.
Answer patient questions during registration.
Collect and accurately enter patient and insurance information across multiple screens and programs.
Use computers and answer phones in a busy environment.
Listen to patients’ concerns, ask follow-up questions, and build rapport to help ease anxiety.
Assist patients with registration, sometimes while on your feet.
Work through interruptions from clinicians providing emergent clinical care.