Patient Access Customer Service Representative

R1 RCM • Marquette, MI

2d • $16 - $21 • Onsite

About The Position

The Patient Access Customer Service Representative is the first point of contact for patients at LifePoint Marquette General Hospital, providing fast, compassionate, and accurate access to care. This frontline healthcare customer service role supports patient experience, hospital operations, and revenue cycle success. The representative assists patients and families with check-in and registration, answers questions and phones, gathers patient information, and helps minimize registration delays. The role involves working across multiple computer systems, handling insurance and coverage details, collecting co-pays, and providing cost estimates when applicable. The representative collaborates with nurses, physicians, and care teams to support smooth patient flow. No healthcare background is required; training is provided. The position is on-site in Marquette, Michigan, with a rotating shift from 12:00 p.m. to 12:00 a.m. and rotating weekends.

Requirements

• High school diploma or GED.
• Exceptional customer service experience, communication skills, and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfort with shifting priorities based on patient needs.
• Ability to pass a background check and drug test, and meet vaccination requirements.

Nice To Haves

• Experience with patient access, medical registration, insurance verification, or front desk work.

Responsibilities

• Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
• Answer phones and gather accurate patient information in a fast-paced environment.
• Support timely access to care by minimizing registration delays and answering questions clearly and compassionately.
• Build trust with patients who may be ill, anxious, confused, or overwhelmed.
• Navigate insurance plans and coverage details, enter demographic and medical data, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Benefits

• Competitive benefits package.
• Opportunity for growth within R1.
• Training and learning opportunities in healthcare administration, patient access, revenue cycle, insurance processes, and hospital operations.
• Supportive team environment focused on innovation, collaboration, and patient experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED