Patient Service Representative - Patient Access

Providence•Issaquah, WA

About The Position

Responsible and accountable for coordinating information and support needed for patient flow in the Swedish Medical Center and Emergency Department environment. Provides front-line customer service, including reception and registration. Interviews patients and families to obtain demographic and financial information, completes consents, escorts or directs patients, and collects valuables and deposits. Serves as the initial contact for patients and visitors with general billing, insurance, or collection questions and concerns. Assists patients seeking financial assistance through financial aid programs by processing necessary paperwork, and connects patients with appropriate staff to identify alternative sources of coverage for hospital stays, including payment arrangements for private-pay accounts. Serves as the POS team expert for registration functions during patients’ hospitalizations. Coordinates coverage issues with Physician Offices and POS team members and ensures timely, accurate patient-information flow. Participates in Medical Center and Emergency Department quality-improvement activities and performs other special project assignments as directed. Must be flexible to work occasional unscheduled shifts or portions of shifts during urgent situations or sick calls and assist in finding coverage for absences as needed.

Requirements

The description does not list required qualifications.

Nice To Haves

Associate's Degree.
2 years' experience in a medical setting with inpatient or outpatient admitting.
Experience in patient registration, financial counseling, insurance, or medical terminology.

Responsibilities

Coordinate information and support needed for patient flow in the Medical Center and Emergency Department.
Provide front-line reception and registration customer service.
Interview patients and families to collect demographic and financial information.
Complete consents, escort or direct patients, and collect valuables and deposits.
Respond to general billing, insurance, and collection questions or concerns from patients and visitors.
Assist patients with financial-assistance applications and paperwork.
Connect patients with appropriate staff to explore alternative coverage and payment arrangements for private-pay accounts.
Facilitate registration functions during hospitalization as the POS team expert.
Coordinate coverage issues with Physician Offices and POS team members.
Ensure timely and accurate patient-information flow.
Participate in quality-improvement activities.
Perform special project assignments as directed.
Work occasional unscheduled shifts or portions of shifts during urgent situations or sick calls and help find coverage for absences as needed.