Patient Access Customer Service Representative
About The Position
The Patient Access Customer Service Representative is the first point of contact for patients at LifePoint Peninsula Medical Center Lab in Marquette, Michigan. The role supports patient access to care by providing efficient, accurate registration and compassionate service to patients and families. It involves working across computer systems, answering phones, collecting patient information, assisting with insurance and coverage details, and helping coordinate smooth patient flow with clinical teams. This is an on-site healthcare customer service role with a scheduled workday of 7:30 a.m. to 4:00 p.m. Monday through Thursday and 7:30 a.m. to 3:30 p.m. Friday. Healthcare experience is not required; training is provided. The position offers exposure to healthcare administration, patient access, revenue cycle processes, insurance, and hospital operations, with opportunities for career growth within R1.
Requirements
- Exceptional customer service experience, communication skills, and interpersonal skills.
- Composure and professionalism in a fast-paced environment.
- Ability to multitask and prioritize quickly with strong attention to detail.
- Comfort with shifting priorities based on patient needs.
- High school diploma or GED.
- Ability to pass a background check and drug test and meet vaccination requirements.
Nice To Haves
- Experience with patient access, medical registration, insurance verification, or front desk work.
Responsibilities
- Provide customer service and assist patients and families with check-in and registration across multiple computer systems.
- Answer phones and gather accurate patient information in a fast-paced environment.
- Help minimize registration delays and support timely access to care.
- Answer patient questions clearly, confidently, and compassionately.
- Build trust with patients who may be ill, anxious, confused, or overwhelmed.
- Navigate insurance plans and coverage details.
- Enter demographic and medical information.
- Collect co-pays and provide cost estimates when applicable.
- Collaborate with nurses, physicians, and care teams to support smooth patient flow.
Benefits
- Competitive benefits package.
- Opportunity for growth within R1.
- Professional learning and career development opportunities.
- Supportive, collaborative team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
