Patient Access Service Representative

Akron Children's Hospital•Boardman, OH

2d•Onsite

About The Position

The Patient Access Service Representative performs initial contact for patient access admitting services, emergency department, and outpatient registration duties. The role collects pre-admission and admission data; supports inpatient admission, updates, and ongoing maintenance of inpatient bed and patient census activity; processes medical record discharges and retrieves medical records as applicable; and creates patient records using complete and accurate social, demographic, and financial information. The representative obtains required signatures for treatment and insurance billing, prepares forms and patient ID cards, confirms financial eligibility when applicable, processes patient records and financial folders, and maintains and controls payment cash flow and daily deposits. Other duties may be assigned. This is a part-time, onsite position of 24 hours per week, primarily afternoons and evenings, with 3:00 p.m., 3:30 p.m., or 5:00 p.m. start times. The role includes a weekend and holiday rotation and is for the Boardman Emergency Department and Diagnostic Imaging Registration.

Requirements

High school diploma or equivalent is required.
Experience interacting with patients/customers across applicable age groups, with an understanding of their needs for self-respect and dignity, is required.
Experience working with all levels within an organization is required.
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.

Nice To Haves

Experience in registration, insurance verification/pre-certification, patient accounts, and/or customer service functions, preferably in a medical setting.
Knowledge of medical terminology or documented certification of class completion.
Healthcare experience.
A minimum of 2 years of relevant experience is preferred.
Experience working in the medical field in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service departments in service industries.

Responsibilities

Perform initial contact for patient access admitting services, emergency department, and outpatient registration duties.
Collect pre-admission and admission data; support inpatient admission and updates, and maintain inpatient bed and patient census activity.
Process medical record discharges and retrieve medical records as applicable.
Register complete and accurate social, demographic, and financial information to create patient records in the system.
Obtain required signatures on forms for patient treatment and insurance billing.
Prepare forms and patient ID cards.
Confirm financial eligibility when applicable.
Process patient records and financial folders.
Maintain and control payment cash flow and daily deposits.
Perform other duties as required.