Patient Access Service Representative

Akron Children's Hospital•Boardman, OH

2d•Onsite

About The Position

The Patient Access Service Representative performs initial contact for patient access admitting services, emergency department, and outpatient registration. The role collects pre-admission and admission data; updates and maintains inpatient admission information and bed/patient census activity; processes medical-record discharges and retrieves medical records as applicable; and registers complete and accurate social, demographic, and financial information to create patient records. The representative obtains necessary signatures for treatment and insurance billing, prepares forms and patient ID cards, confirms financial eligibility when applicable, processes patient records and financial folders, and maintains and controls payment cash flow and daily deposits. Other duties may be required. This is a part-time, 24-hour-per-week onsite position supporting the Boardman Emergency Department and Diagnostic Imaging Registration. Hours are variable, primarily days, with 5:00 a.m., 7:00 a.m., and 9:00 a.m. start times, and include a weekend and holiday rotation.

Requirements

High school diploma or equivalent.
Experience interacting with patients/customers—including neonates/newborns, children, adolescents, young adults, middle-aged adults, and geriatric adults as applicable—with an understanding of their needs for self-respect and dignity.
Experience working with all levels within an organization.
Proficiency in MS Office (Outlook, Excel, and Word) or similar software.

Nice To Haves

Experience in registration, insurance verification/pre-certification, patient accounts, and/or customer service functions, preferably in a medical setting.
Knowledge of medical terminology or documented certification of class completion.
Healthcare experience.
A minimum of 2 years of relevant experience is preferred.
Experience in the medical field in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service departments in service industries.

Responsibilities

Perform initial contact for patient access admitting services, emergency department, and outpatient registration.
Collect pre-admission and admission data; update inpatient admissions and maintain inpatient bed/patient census activity.
Process medical-record discharges and retrieve medical records, as applicable.
Register complete and accurate social, demographic, and financial information to create patient records in the system.
Obtain necessary signatures for patient treatment and insurance billing.
Prepare forms and patient ID cards.
Confirm financial eligibility when applicable.
Process patient records and financial folders.
Maintain and control cash flow of payments and daily deposits.
Perform other duties as required.